NC-SARA

National Council for State Authorization Reciprocity Agreement (NC-SARA)

The University of Mount Saint Vincent participates in the State Authorization Reciprocity Agreement (SARA) to deliver exceptional online and distance education. The University is committed to student success and determined to ensure that all students are treated respectfully and fairly.

How to File a SARA Student Complaint

1. File a SARA complaint with the University of Mount Saint Vincent. You will be contacted by the Dean of the appropriate College within two weeks of filing your complaint. Decisions by the Dean can be appealed to the Provost (provost@umsv.edu).
2. File a complaint with the New York State Portal Entity if your complaint with the University of Mount Saint Vincent is not resolved to your satisfaction and you are located outside New York State:
   • Andrea Richards
     Supervisor of Higher Education Programs
     518.474.1551
     IHEauthorize@nysed.gov
     New York State Education Department
     89 Washington Avenue
     Albany, NY 12234
   • Learn how to make a complaint to NYSED (New York State Education Department)

What happens next?
The institution’s home state SARA SPE has final authority in SARA complaints. The institution’s home state SARA SPE will notify your location’s SARA SPE. Learn more about the process of filing a complaint on the NC-SARA website.