How to Clear Browser Cookies to Resolve “Error 500 – Internal Server Error”
Troubleshooting Canvas Login and Browser Issues
If you are having trouble accessing Canvas, receiving an error message, or experiencing a login loop, clearing your browser’s cookies and cached data may resolve the issue.
Before continuing, make sure your browser is up to date. After clearing your browser data, close and reopen the browser, then try signing in to Canvas again.
Google Chrome
- Open Chrome.
- Select the three-dot menu in the upper-right corner.
- Select Settings.
- Select Privacy and Security.
- Select Delete Browsing Data.
- Choose All Time as the time range.
- Select Cookies and Other Site Data and Cached Images and Files.
- Select Delete Data.
- Close and reopen Chrome, then try accessing Canvas again.
Microsoft Edge
- Open Microsoft Edge.
- Select the three-dot menu in the upper-right corner.
- Select Settings.
- Select Privacy, Search, and Services.
- Under Delete Browsing Data, select Choose What to Clear.
- Choose All Time as the time range.
- Select Cookies and Other Site Data and Cached Images and Files.
- Select Clear Now.
- Close and reopen Edge, then try accessing Canvas again.
Mozilla Firefox
- Open Firefox.
- Select the menu button in the upper-right corner.
- Select Settings.
- Select Privacy and Security.
- Under Cookies and Site Data, select Clear Data.
- Select Cookies and Site Data and Temporary Cached Files and Pages.
- Select Clear.
- Close and reopen Firefox, then try accessing Canvas again.
Apple Safari
- Open Safari.
- From the menu bar, select Safari > Settings.
- Select Privacy.
- Select Manage Website Data.
- Search for Canvas-related website data and remove it, or select Remove All to clear all stored website data.
- Close and reopen Safari, then try accessing Canvas again.
Please note that clearing cookies may sign you out of websites where you are currently logged in.