Student Accounts FAQs
Find quick answers about your bill, account balance, payments, payment plans, fees, holds, health insurance, financial aid, refunds, and more.
Billing and Your Student Account
Where can I see my current bill and account balance?
Tuition bills are generally issued to registered students before the start of each semester. Your bill is a snapshot of your student account as of the date it was generated.
Your account may change after the bill is issued due to financial aid, registration or housing changes, payments, waivers, or other account activity.
For your most current charges, payments, financial aid, credits, and remaining balance, always check Self-Service.
Before bills are generated, review your contact information in Self-Service to make sure the University has your current billing address.
When is my tuition payment due?
Payment due dates vary by semester and program. Always refer to your tuition bill for your specific payment due date. Winter and Summer Intersession due dates may vary by program or session.
Fall: Bills are generally issued in July; payment is generally due in August.
Spring: Bills are generally issued in December; payment is generally due in January.
Summer: Bills are generally issued in April; payment is generally due in May.
Can my parent or another person discuss my student account?
Yes, but you must first authorize the individual to discuss your student account.
Under federal privacy regulations (FERPA), Student Accounts cannot discuss your account details with a parent, guardian, spouse, or another individual without your permission.
Being responsible for making a payment or being listed as a parent or emergency contact does not automatically provide access to your student account information.
Financial Aid and Your Bill
What is the difference between Financial Aid Cost of Attendance and my actual bill?
Important: Your Financial Aid Cost of Attendance is not the same as your University bill.
Your Cost of Attendance (COA) is an estimated annual budget used by the Office of Financial Aid to determine your eligibility for financial aid.
Cost of Attendance may include both University charges and estimated expenses that you may pay outside of the University, such as:
- Tuition and fees
- Housing and food
- Books and supplies
- Transportation
- Personal expenses
Some of these amounts are estimates and may never appear as charges on your student account.
Your student account bill shows the actual University charges posted to your account based on your enrollment, housing, meal plan, and other applicable charges. It also reflects payments, financial aid, waivers, and other credits posted to your account.
Because Cost of Attendance includes estimated expenses that may not be billed by the University, your Cost of Attendance and your actual student account charges will not necessarily be the same.
Questions about Cost of Attendance or financial aid eligibility? Contact the Office of Financial Aid.
Questions about actual charges, payments, your account balance, or your bill? Contact the Office of Student Accounts.
Why isn’t my financial aid showing on my bill?
Financial aid may not appear on your student account if requirements are incomplete or your aid has not yet been accepted or finalized.
Review your Financial Aid Checklist in Self-Service under the Financial Aid tab for missing or pending requirements.
Contact Financial Aid for questions about aid eligibility, FAFSA, loans, grants, scholarships, verification, TAP, or missing financial aid requirements.
Payments and Payment Plans
How can I pay my student account balance?
UMSV uses Nelnet Campus Commerce, the University’s third-party payment provider, for online payments and payment plan options.
One-Time Payment
Make a single payment toward your student account balance without enrolling in a payment plan.
Payment Plan
Eligible students may divide their semester balance into 2-4 monthly payments through Nelnet.
Payment plans do not carry over from semester to semester. A new payment plan must be established each semester.
More than two consecutive late payments will result in cancellation of the payment plan, and the remaining balance will become immediately due in full to the University.
Already Have a Payment Plan?
Log in to your existing Nelnet Payment Plan using your UMSV username and password to review or manage your plan.
What happens if my financial aid or bill changes after I set up my payment plan?
Your Nelnet payment plan does not automatically adjust when tuition, fees, financial aid, scholarships, or other account activity changes.
Review your current balance in Self-Service regularly.
If your payment plan needs to be adjusted or canceled, contact Student Accounts.
Charges and Fees
Is the meal plan mandatory for commuter and resident students?
If a meal plan is required for your program or student population, the charge is mandatory and cannot be waived.
Review the tuition and fee information and your bill for the requirements that apply to your program.
Are the Student Activity Fee and Technology Fee required?
Yes, when applicable to your program. These are mandatory University fees.
The Student Activity Fee supports student programs and activities, while the Technology Fee supports technology resources and services available to students.
What is the Graduation Fee?
The Graduation Fee is a one-time, nonrefundable fee assessed when a student applies for graduation and is charged for each degree application.
The fee applies whether or not the student participates in Commencement.
Health Insurance
Why do I have a Student Health Insurance charge if I already have insurance?
Full-time matriculated UMSV on-campus students are required to maintain adequate health insurance coverage.
Students who are required to carry the University’s Student Health Insurance Plan may request a waiver if they have other qualifying health insurance coverage.
The health insurance charge is offset only after your waiver is approved.
For the 2026-2027 academic year, Venbrook Student Insurance manages the enrollment and waiver process through the Volta platform.
You will receive confirmation when your waiver request is submitted and a separate notification when it is approved or denied.
Past-Due Balances and Holds
What happens if I don’t pay my balance by the due date?
Past-due balances may be subject to late fees and a Student Account Hold.
Student Account Holds may affect access to University services.
Students who do not resolve an outstanding balance may also be subject to withdrawal of course registration for non-payment.
Balances that remain unpaid may be referred to a collection agency and may be subject to additional collection fees.
Refunds, Credit Balances, and Book Vouchers
Learn more about student credit balances, refunds, and book vouchers.
Registration Withdrawal and Tuition Adjustments
Withdrawing from a course or from the University may affect the tuition and fees charged to your student account.
Learn more about tuition and fee adjustments and the applicable withdrawal schedule.
Still Have Questions?
Contact Student Accounts for questions about your bill, charges, account balance, payments, payment plans, refunds, or Student Account Holds.
Contact Financial Aid for questions about financial aid eligibility, FAFSA, loans, grants, scholarships, verification, TAP, or missing financial aid requirements.
Not sure which office to contact? Start with the office that best matches your question, and we will help direct you if needed.